Shipping policy
FISO SNEAKERS – SHIPPING & DELIVERY POLICY
Last Updated: July 2026
At Fiso Sneakers, we operate using a dropshipping and order-based fulfilment model. This means that products displayed on our website may not be physically held in stock by Fiso Sneakers. Once a customer places and successfully pays for an order, we process the order with our supplier or fulfilment partner, who prepares and fulfils the order for delivery to the customer.
Order Processing
Orders are processed after successful payment confirmation.
Once an order has been successfully placed and payment has been confirmed, we process the order with our supplier or fulfilment partner.
Processing times may vary depending on product availability and supplier fulfilment times. Customers will be notified if there is an unexpected delay affecting their order.
Delivery Times
Customers can expect to receive their orders within approximately 3–5 business days after the order has been successfully processed.
Delivery times are estimates and may occasionally be affected by circumstances outside of our control, including courier delays, supplier delays, public holidays, adverse weather conditions, incorrect delivery information, or other unforeseen circumstances.
Where tracking is available, customers may receive relevant tracking information to monitor the progress of their delivery.
Free Delivery
Fiso Sneakers offers free delivery for all eligible orders within South Africa.
Customers will not be charged an additional shipping or delivery fee at checkout for eligible deliveries within South Africa.
PEP Delivery Point Information
Orders are delivered to a PEP store or PEP delivery point selected by the customer.
When placing an order, customers are required to provide the name and location of their nearest PEP store or PEP delivery point where they would like to collect their order.
If a customer does not know the location or details of their nearest PEP store or delivery point, Fiso Sneakers will contact the customer to assist them in identifying a suitable nearby PEP delivery point.
Customers are responsible for providing accurate information to ensure that their order is delivered to the correct PEP store or delivery point.
Customers may be contacted by Fiso Sneakers if additional information is required to complete the delivery.
Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If the customer does not provide their nearest PEP store or delivery point, Fiso Sneakers may contact the customer to assist with locating a suitable PEP delivery point.
Fiso Sneakers cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.
If a parcel is returned to us or our supplier because the customer provided incorrect delivery information or fails to collect the parcel within the applicable collection period, additional delivery charges may apply.
Delayed or Missing Orders
If your order has not arrived within the estimated 3–5 business day delivery timeframe, please contact us so that we can investigate the status of your order and provide assistance.
For delivery enquiries, please contact:
Fiso Sneakers
Email: fisomphemba188@gmail.com
Please include your order number when contacting us about your delivery.