Refund policy

Refund & Exchange Policy

Effective Date: 26 July 2026

At Fiso Sneakers, customer satisfaction is important to us. Please read our Refund & Exchange Policy carefully before placing an order.

Exchanges

We gladly accept exchanges under the following conditions:

- You must request an exchange within 7 days of receiving your order.

- The item must be unused, unworn, in its original packaging, and with all tags attached.

- Proof of purchase (order number or receipt) is required.

- Exchanges are subject to product availability. If the requested size or item is unavailable, we will offer a suitable alternative or store credit.

Items that have been worn, damaged, washed, or altered are not eligible for exchange.

Refunds

Because we operate using a dropshipping business model, refunds are only provided in the following circumstances:

- You received the wrong item.

- The item arrived damaged or defective.

- Your order cannot be fulfilled due to supplier stock unavailability.

If your refund request is approved, the refund will be processed to your original payment method within 5–10 business days after approval.

Refunds will not be granted for:

- Ordering the wrong size or colour.

- Change of mind after the order has been processed or shipped.

- Normal wear and tear.

- Incorrect delivery information provided by the customer.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

- Your order number.

- Clear photos of the item.

- A description of the issue.

We will review your claim and resolve it as quickly as possible.

Return Shipping

If a return is approved because we sent the wrong or a defective item, we will arrange the return at no additional cost to you.

If an exchange is requested for any other eligible reason, the customer may be responsible for the return shipping costs.

Delivery

- Delivery is FREE throughout South Africa.

- Orders are typically delivered within 3–5 business days.

PEP Collection Deliveries

Customers choosing PEP collection must provide their nearest PEP store code during checkout.

If you do not know your nearest PEP code, don't worry—we will contact you and assist you in finding the correct PEP store before shipping your order.

Contact Us

If you have any questions about this policy or need assistance, please contact us:

Fiso Sneakers

Email: Fisomphemba188@gmail.com